Assistenza e supporto continui
Gestione e supporto di hardware, software e materiali di consumo critici.
Levata alleggerisce i team IT e operativi con servizi gestiti per hardware, software, forniture e apparecchiature di controllo degli accessi critiche. Gestiamo e sfruttiamo la tecnologia che alimenta la tua organizzazione, in modo che tu possa sfruttare informazioni preziose per alimentare il futuro.
Complete Management and Visibility
Ongoing Support
Support continues for you long after go-live. Our technical experts are available remotely every day of the week. We also offer hourly, localized field services for resolving the unexpected at a specific location.
- Remote Helpdesk
- Technical Phone Support
- Field Services
- Onsite Repairs
- Software Troubleshooting
- Solution-Specific Troubleshooting
- Resupplying Consumables
- IMAC (Installation, Moves, Adds, Changes)
Repairs & Replacements
Levata’s white glove, reliable repair and replace services include break-fix depot repairs, device configuration, and rapid turnaround times. Minimize downtime with comprehensive, rapid repair coverage.
- Depot Repairs (Flat Fee and Annual Contracts)
- Overnight Replacement
- Printer Repair
- Secure Asset Storage (Spare Pool)
- New OS and Software Imaging
- Staging & Integration
- Kitting & Deployment at Scale
Management & Reporting
Best of all, we offer a single platform where you can see, track, and manage the lifecycle of every device across the entire organization. As equipment nears end of life, we also provide every means to start fresh and begin planning what comes next.
- Mobile Device Management
- Automated Reporting on Usage, Location, Battery Life, and More
- Self-Serve RMA Management
- Self-Serve eCommerce store
- Custom Filters and Views for Deeper Analysis
- Secure Decommissioning
- Asset Recycling